ROLES OF SUPPORT
a real role description for support workers with adults in one Ontario
region. One of our members reports that it does work.
1. Case management:
meet with service users in order to
confirm and determine present needs, identify future goals, and desired
outcomes on an ongoing basis.
facilitate the meeting of needs and
goals through support and or instruction.
provide information about and/or assistance
in accessing other services and programs so that service user's personal
outcomes can be realized.
recognize that over time, needs and
goals change and services and supports need to be adjusted.
acknowledge the fact that the core to
case management is the relationship with the client--this relationship
emphasizes trust, openness, empathy, and good listening skills in order
to maintain continuity between goal planning and outcomes.
on behalf of individuals to ensure
that their rights are acknowledged and not compromised in situations such
3. Emotional Support:
a service user and support system disagree.
a service user doesn’t receive adequate
medical, psychiatric, or dental care.
a service user has difficulty accessing
social, health, and educational services.
a service user has problems securing
vocational programs, and or employment
a service user is in conflict with the
criminal justice system.
4. Instrumental counseling,
to help individual in:
providing in person support for community
appointments, reviews, and or assessments.
providing emotional support during stressful
providing ongoing support to individuals
related to interpersonal relationships and social development.
community awareness and orientation
(includes bus training).
developing basic budgeting and money
learning how to access community programs,
services, and/or institutions.
developing a higher level of independence
with regards to personal hygiene and activities of daily living.
improving communications and or social
increasing safety awareness and developing
5. Crisis management:
The most time-intensive function
of the developmental support services
program is that of crisis management
where service users are assisted in adapting to and or coping with unexpected
change. It is offered on a 24 hour basis, and these unexpected circumstances
often interfere with, and take priority over, scheduled appointments.
Emergencies/crises may include:
death of a spouse, caregiver, or friend.
change in accommodations or forced eviction.
change in financial situation.
conflict with the law.
psychiatric or behavioural distress.
involvement with the Children’s Aid
society, or other family service providers.
change in medical condition or medical
any situation involving health, safety,
and security issues that require essential supports to be made available
immediately to the service user.